This Privacy Policy explains how Contently ("we", "us", "our") collects, uses, and safeguards information when you visit our website or purchase Content Planning Essentials and related digital products.
1. Information we collect
- Order data — name, email, billing country, and purchase details processed by Digistore24 on our behalf.
- Support data — messages, attachments, and contact details you send us by email.
- Usage data — anonymous analytics (pages viewed, device, referrer) collected in aggregate to improve the site.
We never ask for, receive, or store your full credit card number. Payment data is handled directly by Digistore24.
2. How we use your information
- Deliver the products you purchased and send download links.
- Provide customer support and process refunds under our 60-day guarantee.
- Send transactional emails (receipts, product updates).
- Detect fraud, abuse, and secure the site.
3. Legal basis
We process personal data on the basis of contract performance (to deliver your order), legitimate interest (to secure and improve the service), and consent (for optional marketing communications, which you may withdraw at any time).
4. Sharing
We share the minimum data required with:
- Digistore24 — payment processor and reseller of record.
- Email delivery providers — to send your download links and receipts.
- Hosting & analytics — infrastructure and privacy-respecting analytics providers.
We do not sell your personal data.
5. Retention
We keep order records for as long as legally required (typically up to 10 years for accounting purposes). Support conversations are retained for up to 3 years. You may request earlier deletion where the law permits.
6. Your rights
Depending on your jurisdiction, you have the right to access, correct, delete, port, or restrict processing of your personal data, and to object to processing. To exercise any of these rights, email us at support.planningcr27@gmail.com.
7. Cookies
We use only essential and anonymous analytics cookies. No advertising cookies or third-party trackers run on this site without your consent.
8. Security
We use industry-standard encryption in transit (HTTPS) and at rest, restrict internal access to order data, and rely on vetted providers such as Digistore24 for payment handling.
9. Changes
We may update this policy from time to time. Material changes will be announced on this page with an updated revision date.
10. Contact
Questions? Email support.planningcr27@gmail.com.